Website Disclosure: Most photographs on our website are full frontal, not necessarily the way most florist will build an arrangement. Our arrangements will be built with a 360 degree viewing perspective versus a full frontal. Substitutions Policy: Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. Guarantee: As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. If you are not satisfied with the purchased FTD product, we will send a replacement or work with you for your satisfaction. All you need to do is notify us within 5 days of receipt of your FTD order. You may call, come in person, or write to us.